Negotiation and Conflict Resolution

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Course Date: 11 August 2014 to 09 September 2014

Price: free

Course Summary

Whether you realise it or not, you negotiate and resolve conflict every day. This course introduces you to a way of thinking about Negotiation and Conflict Resolution that will give you renewed confidence. This course provides you with an introduction to negotiation and conflict resolution from both an academic perspective and also from a practical or ‘skills’ based perspective. There are discussion boards which give you an opportunity to delve deeper into the issues with other people taking the course and also assessment items for you to undertake to help you recall key points along the way and to reinforce the learning. You will also receive some practical tips – negotiation ‘do’s and don’ts’, so you can continue to build on your skills in negotiation and conflict resolution after the course is complete.

Course Instructors

Dr. Andrew Heys

Andrew is a Lecturer at MGSM, Macquarie University. He is also a management consultant with diverse experience running organisational development and training programmes across Australia, Asia and India. Andrew is perhaps best known in Australia for running the 'Negotiation: Theory and Practice' course in the MGSM MBA. This course looks at negotiation methods, decision-making, influence, and social conflict in the management and business context. The program has become one of the most popular electives at MGSM. Andrew is valued by his students and clients for the engaging and applied approach he brings to his classes and seminars and his diverse experience as a practitioner.

Course Description

What's it about?

Whether you realise it or not, you negotiate and resolve conflict every day. This course introduces you to a way of thinking about Negotiation and Conflict Resolution that will give you renewed confidence.

Whether you realise it or not, you negotiate and resolve conflict every day. This course introduces you to a way of thinking about Negotiation and Conflict Resolution that will give you renewed confidence.

This course provides you with an introduction to negotiation and conflict resolution from both an academic perspective and also from a practical or ‘skills’ based perspective. There are discussion boards which give you an opportunity to delve deeper into the issues with other people taking the course and also assessment items for you to undertake to help you recall key points along the way and to reinforce the learning. You will also receive some practical tips – negotiation ‘do’s and don’ts’, so you can continue to build on your skills in negotiation and conflict resolution after the course is complete.

What's involved?

Module 1Thinking Like a Negotiator
10 videos, 9 quizzes, 1 assessment11 Aug - 17 Aug
Module 2The Five Phases of a Negotiation
10 videos, 9 quizzes, 1 assessment18 Aug - 24 Aug
Module 3Conflict Resolution – Theory and Practice
10 videos, 9 quizzes, 1 assessment25 Aug - 31 Aug
Module 4Communication Skills
10 videos, 9 quizzes, 1 assessment1 Sep - 7 Sep

What will I learn?

  • Recognise cognitive heuristics that lead to poor negotiation decisions
  • Identify a range of negotiation strategies and the consequences of only using a single strategy across different contexts
  • Label different phases of a negotiation and learn what to do in each phase
  • Understand how the skills and strategies can be applied to common workplace scenarios
  • Explore different explanations for the origins of human conflict
  • Understand a general framework for analysing and resolving conflict
  • Describe a set of common communication skills and how they apply
  • Bridge the gap between ‘knowing’ and ‘doing’ so that you can put the skills into practice in your own life.

This course requires approximately 2 - 4 hours of study per week, but can vary depending on the student. This includes watching videos, and taking quizzes and assessments. The total video time for this course is approximately 4 hours 28 minutes.

If you pass this course you'll receive a Certificate of Achievement. While this certificate isn't a formal qualification or credit, you can use it to demonstrate your interest in learning about this area to potential employers or educational institutions.

Where to from here?

If you love this course, why not take your studies further? Here are some accredited qualifications that could help you achieve your goals.

Where could this lead me?

If you're wondering what your future could look like in this area, here are some potential careers you could head towards.

  • Procurement
  • Sales
  • Social work
  • Commercial or community mediation
  • General management

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